Shipping & Returns

UK Delivery

Speedy Saver Shipping – Royal Mail 48 (2–3 Working Days)

Available to: England, Scotland, Wales & Northern Ireland
Price: £4.50
Weight Limit: Orders up to 8kg

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Supercharged Shipping – DPD (1–2 Working Days)

Available to: England & Wales
Price: £6.95
Free for orders over £75
Weight Limit: Orders between 0.1kg and 25kg

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🚀 Priority Supercharged Shipping – DPD (Jump The Queue)

Need your order processed first?
Our Jump The Queue service guarantees priority picking and dispatch, ensuring your parcel is fast-tracked during busy periods.

Available to: England & Wales
Price: £9.99
Weight Limit: Orders up to 25kg

Please note: While this service ensures priority handling, courier delivery speed remains the same as our standard DPD option (1–2 working days). Dispatch time is prioritised during fulfilment.

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Amazon Standard & Heavy Goods Delivery

Available to: Scotland & Northern Ireland

• Orders 8kg–20kg – £9.99
• Orders 20kg and above – £15.00

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Important Delivery Notes

• During sales or promotional periods, please allow an additional 3–5 business days for dispatch. We aim for 24–48 hour dispatch but delays may occur.
• Customers in Scotland & Northern Ireland: Due to temporary shipping limitations, orders over 8kg may need to be split across multiple transactions. We’re working toward a long-term solution and appreciate your patience.

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Returns & Exchanges

If you change your mind about your purchase, you may return the item(s) within 30 days of delivery, provided they are unused and in saleable condition.

To Initiate a Return:

1. Email us at support@ezcarcare.zendesk.com, including your order number and reason for return.
2. Return the item(s), along with any free gifts, triggers, or packaging your order no longer qualifies for.
3. Use a tracked delivery service—we are not responsible for returns that are lost or arrive damaged.

Return shipping costs: The customer is responsible for return shipping unless the item is faulty.

Original shipping fees: Non-refundable except for faulty items.

If exchanging due to a change of mind, the customer must cover the cost of re-shipping the replacement item(s).

Faulty or Damaged Items

If you've received a defective item, please email us at support@ezcarcare.zendesk.com with:

• Your order number
• A brief description of the issue
• A clear photo of the fault

If confirmed as faulty and returned within 30 days, return postage will be reimbursed upon request.

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Return Address

EZ Car Care
GMC HOUSE & UNIT 5
Discovery Park
Crossley Road
Stockport
SK4 5DZ
United Kingdom

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Other Important Information

• Please ensure your shipping address is complete and correct.
• We are not liable for undelivered orders due to incorrect or incomplete address information.
• If your order is returned to us for this reason, we’ll happily resend it, but a re-shipping fee will apply.

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Contact Us

📧 Email: support@ezcarcare.zendesk.com
📞 Phone: 0161 509 5676
(Open Monday–Friday, 9am–5pm, closed 1–2pm for lunch)

We aim to respond to emails by the next business day. For urgent queries, please call and a member of our team will be happy to assist you.