Shipping & Returns

Royal Mail 48 Tracked - UK Mainland, Scottish Highlands, NI & ROI 

All orders will be sent by the Royal Mail 48 Tracked delivery service. This delivery option costs £3.49 and is up to a weight of 2kg. Our aim is to deliver all orders within 5 working days of your payment being received. Please allow a further 3 working days in the event of any offers, sales or promotion periods.

Parcel Force 24 Next Day Delivery UK Mainland

With this delivery option this is an additional charge of £2.00 if your order is over £50 and is fully traceable to your door.  Our aim is to deliver all orders within 5 working days of your payment being received. Please allow a further 3 working days in the event of any offers, sales or promotion periods. Next day applies to orders placed before 2pm.

Parcel Force 48 Delivery UK Mainland , Scottish Highlands, NI & ROI 

This Service is our standard shipping service for order that are over 2kg. The standard charge is £6.95. If your order value exceeds £50 we can offer this service free of charge. 

International Worldwide Delivery

For international shipments we can arrange to deliver your items to you using International Signed For Tracked service. That will be an additional cost no matter value of order. To prevent fraudulent purchases, we do not take orders from one country and ship to another. Please contact sam@ezcarcare.co.uk for a quotation.

Returns Procedure

We offer a 30 days money back guarantee. If your item is not suitable then please notify us by email stating the reason for the return within 30 days of receipt. Any items MUST be sent back complete with triggers and packaging and ANY FREE gifts included and received by us within 30 days of receipt. We suggest that you use a signed for delivery service or use special delivery if you wish your items to be insured. If recorded delivery is not used, we cannot accept responsibility for any returns sent. The postage cost is not reimbursed.

In the unlikely event of any defects we will offer a replacement or full refund on receipt of the faulty goods providing they are returned within 30 days of you receiving them. Should your item be faulty, simply contact us with details of the fault and item you wish to return along with details of when the item was purchased. PLEASE NOTE - we DO NOT accept returns unless authorized first either via e-mail (preferred method) and ALL returns must be accompanied by a copy of the original packing slip.

In the case of faulty goods returned within 30 days, we will refund any postage costs upon request.

Any weights and measures are approximate.

Return Address:

EZ Car Care, Unit 14,

Dunkirk Lane

Hyde Point

Hyde

Manchester

SK14 4NL

If you have any questions please do not hesitate to contact us – customerservice@ezcarcare.co.uk