Shipping & Returns
DPD 24hr Tracked - UK Mainland, (48hr Scottish Highlands, NI)
All orders will be sent by the DPD 24hr Tracked delivery service. This delivery option costs *£3.99 and is up to a weight of 2kg. Our aim is to dispatch all orders within 5 working days of your payment being received. Please allow 10 working days in the event of any offers, sales, promotions or general busy periods.
Parcel Force/DPD 24 Next Day Tracked Delivery UK Mainland(*EXCULDES NI&ROI)
This Service is our standard shipping service for order that are over 2kg. The standard charge is *£5.95 but can increase due to order size. Please see checkout for a shipping quotation. Our aim is to dispatch all orders within 5 working days of your payment being received. Please allow up to 10 working days in the event of any offers, sales, promotions or general busy periods.
*NI IS £9.99
*ROI £31.06(UP TO 20KG)
FREE SHIPPING EXCLUDES NI,ROI AND ANY OVERSEAS SHIPMENTS
Please note all of the above services are Weekday dispatch/deliveries only Doesn't include any public holidays!!
If you have supplied us with any incorrect address information and your order does not reach you due to this error, you are responsible and We are not held accountable in any way. In most circumstances the order is returned to us by Royal Mail which we can then resend to your correct address. We cannot authorise a refund or replacement if you have supplied us with your address and/or postcode incorrectly. Please double check you're details.
If your order is returned to us by Royal Mail due to incorrect delivery address or a failed collection on your part, you the customer are responsible for the postage cost for the redispatch of your order.
International Worldwide Delivery
For international shipments we can arrange to dispatch your items to you using International Signed For Tracked service. That will be an additional cost no matter value of order. It is recommended that you contact us via email before placing your order. Let us know what you would like to purchase and we can give you a shipping quote.
To prevent fraudulent purchases, we do not take orders from one country and ship to another. Please contact firstname.lastname@example.org for a quotation.
Please note that the above delivery timescales apply after your order processing time. These are just guidelines and if there are unexpected delays in customs, orders outside the UK can take longer. We are not responsible for delays in customs and therefore any shipping fees will not be refunded should your delivery exceed the estimated time. Any customs, tax charges and import duties are charged once the order arrives in its destination country. It is the recipients responsibility to pay these charges. These charges are set up by the government in each country, which we of course have no control over.
We offer a 30 days money back guarantee. If your item is not suitable then please notify us by email or phone stating the reason for the return within 30 days of receipt. Any items MUST be sent back complete with triggers and packaging and ANY FREE gifts included and received by us within 30 days of receipt. We suggest that you use a signed for delivery service or use special delivery if you wish your items to be insured. If recorded delivery is not used, we cannot accept responsibility for any returns sent. The postage cost is not reimbursed, unless the reason for return is something we are responsible for ie faulty goods and we ask you to return the item.
In the unlikely event of any defects we will offer a replacement or full refund on receipt of the faulty goods providing they are returned within 30 days of you receiving them. Should your item be faulty, simply contact us with details of the fault and item you wish to return along with details of when the item was purchased. PLEASE NOTE - we DO NOT accept returns unless authorized first either via e-mail (preferred method) and ALL returns must be accompanied by a copy of the original packing slip so we know who the order has come from.
In the case of faulty goods returned within 30 days, we will refund any postage costs upon request.
For any items that are returned to be exchanged due to a change of mind you the customer will be responsible for the return shipping cost to us and also there will be a shipping cost for the new item to be sent out.
Any weights and measures are approximate.
EZ Car Care, GMC HOUSE & UNIT 5,
If you have any questions please do not hesitate to contact us – email@example.com or 0161 509 5676
If you do not get a response within 72hrs via email due to the high volume of we may be attending too, Please call one of the guys at head office and they will be happy to help !