EZ Car Care
Frequently Asked Questions
Orders and delivery
When will my order be dispatched?
Most orders are dispatched the same working day. During very busy periods and big promotions, dispatch can take 2 to 3 working days.
Who delivers my order?
Orders to England, Wales and Scotland are sent by tracked next day delivery with Amazon Shipping. Northern Ireland orders use a tracked service with their own rates.
Is delivery free?
Yes, tracked next day delivery is free on orders over £65. Below that, the price depends on the weight of your order and is shown at checkout. See Shipping & Returns for the full rates.
How do I track my order?
You will get an email with a tracking link as soon as your order is dispatched. Tracking can take up to 24 hours to update. See Order Tracking.
Returns and refunds
Can I return my order?
Yes. You can request a return within 30 days of receiving your order, as long as the items are unused, unopened and in their original packaging.
Who pays for return postage?
Return postage is paid by the customer, unless the item is faulty, damaged or incorrect.
When will I get my refund?
Once we have received and checked your return, we refund your original payment method. It can take a few working days to show, depending on your bank.
Something arrived damaged. What should I do?
Contact us within 48 hours of delivery with your order number and photos of the issue, and we will put it right.
Products and use
Do I need to dilute your products?
Many EZ products are concentrated and made to be diluted. Always follow the dilution ratio on the label or product page; it is what makes each bottle go further.
Are EZ products safe for my car?
Yes, when used as directed. Always follow the instructions and, if in doubt, test on a small hidden area first.
Are your products suitable for professional use?
Yes. Our range is developed for both enthusiasts and professional detailers and valeters.
Where are EZ products made?
In our own facility in the UK. Every bottle is batch coded and heat sealed for full traceability.
Payments
Which payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and Klarna.
How does Klarna work?
Klarna lets you spread the cost or pay later, subject to eligibility and approval by Klarna. The options available to you are shown at checkout. See Klarna & Payments.
Trade and sustainability
Do you offer trade accounts?
Yes. We supply professional detailers, valeters, retailers and distributors. See Trade & Wholesale to apply.
Do you use recycled packaging?
Where possible we use recycled cardboard and rPET bottles, along with compact, recyclable packaging.
Questions? Email team@ezcarcare.co.uk or call 0161 509 5676, Monday to Friday, 9am to 5pm.