Frequently Asked Questions
Frequently Asked Questions
Orders & Shipping
When will my order be dispatched?
Orders are usually dispatched within 1 working day. During busy periods or promotions, dispatch times may be slightly longer.
Who delivers my order?
Most orders are delivered using Royal Mail Tracked 48. Heavier or bulk orders may be sent via courier.
How do I track my order?
Once dispatched, you’ll receive a confirmation email with your tracking number. Tracking may take up to 24 hours to update.
Do you offer free shipping?
Yes, free standard shipping is available on eligible orders over £40.
Returns & Refunds
Can I return my order?
Yes. You can request a return within 14 days of receiving your order, provided items are unused, unopened, and in their original packaging.
Who pays for return postage?
Return postage costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.
When will I receive my refund?
Refunds are processed once returned items are received and inspected. Please allow a few working days for the refund to appear.
Products & Usage
Are EZ products safe for all vehicles?
EZ products are formulated to be safe when used as directed. Always follow the usage instructions and test on an inconspicuous area first.
Do I need to dilute your products?
Many EZ products are highly concentrated and designed to be diluted. Always follow the dilution ratios listed on the product label or description.
Are your products suitable for professional use?
Yes. Our products are developed and tested for both enthusiasts and professional detailers.
Where are EZ products made?
All EZ Car Care products are manufactured in the UK and batch-coded for quality control.
Sustainability
Do you use recycled packaging?
Where possible, we use recycled cardboard and rPET bottles, alongside compact, recyclable packaging to reduce waste.
Are your formulas environmentally friendly?
We actively work to reduce chemical load and explore more biodegradable and plant-based alternatives where performance allows.
Payments & Klarna
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and Klarna.
How does Klarna work?
Klarna allows you to split payments or pay later, subject to approval. Klarna options are shown at checkout.
Trade & Wholesale
Do you offer trade accounts?
Yes. We work directly with professional detailers, valeters, retailers, and distributors.
How do I apply for a trade account?
Visit our Trade & Wholesale page to apply.
Support
How do I contact customer support?
You can contact us using the details below:
Email: support@ezcarcare.zendesk.com
Phone: 0161 509 5676
Hours: Monday to Friday, 9am–5pm
If your question isn’t listed here, our team is always happy to help.