Privacy Policy

Privacy Policy

EZ Car Care is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or place an order with us.

Who We Are

EZ Car Care is a trading name of Halo Autocare Ltd.
Company Number: 10845533
Registered Address: Alex House, 280/8 Chapel Street, Salford, M3 5JZ

What Information We Collect

We may collect the following personal information:

  • Name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order details and purchase history
  • Payment method information (processed securely by third parties)
  • Customer support communications

How We Use Your Information

We use your personal data to:

  • Process and fulfil orders
  • Arrange delivery of your purchases
  • Communicate with you about your order
  • Provide customer support
  • Comply with legal and regulatory obligations
  • Improve our products, services, and website

We will only use your data where there is a lawful basis to do so.

Marketing Communications

If you opt in, we may send you marketing emails about EZ Car Care products, offers, and updates. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We do not sell or rent your personal data to third parties.

Who We Share Your Data With

We only share your data with trusted third parties where necessary to operate our business, including:

  • Payment providers (e.g. Shopify Payments, Klarna)
  • Delivery providers (e.g. Royal Mail, courier services)
  • Customer support platforms (e.g. Zendesk)
  • Email and marketing platforms (where consent has been given)

These providers are required to handle your data securely and in accordance with data protection laws.

Payment Security

We do not store your card or payment details. All payments are processed securely by PCI-compliant payment providers.

Cookies

Our website uses cookies to improve functionality, analyse traffic, and enhance your shopping experience. Some cookies are essential for the website to function correctly.

You can manage or disable cookies through your browser settings.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Restrict or object to processing
  • Withdraw consent for marketing communications

To exercise your rights, please contact us using the details below.

Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our business practices. The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: support@ezcarcare.zendesk.com
Phone: 0161 509 5676
Hours: Monday to Friday, 9am–5pm (closed 1pm–2pm)