Warranty & Product Care

Warranty & Product Care

Quality You Can Trust

At EZ Car Care, we take pride in the quality and consistency of every product we manufacture. All products are produced in-house, batch-coded, and quality checked before leaving our facility. This page outlines our warranty coverage and how to care for your products to ensure the best performance.

Product Warranty

EZ Car Care products are covered against manufacturing defects at the time of delivery. If a product arrives damaged, faulty, or incorrect, please contact our support team within 14 days of receipt.

Where a genuine manufacturing fault is confirmed, we will offer:

  • A replacement product, or
  • A refund, where appropriate

Proof of purchase and batch information may be required to assist our investigation.

What Is Not Covered

Our warranty does not cover issues caused by:

  • Incorrect use or dilution
  • Failure to follow product instructions
  • Use on unsuitable surfaces
  • Normal wear and tear
  • Storage in extreme temperatures
  • Damage caused by misuse or neglect

Always read the product label and usage guidance before application.

Product Care & Storage

To maintain performance and shelf life, we recommend:

  • Storing products in a cool, dry place
  • Keeping containers tightly sealed when not in use
  • Avoiding prolonged exposure to direct sunlight
  • Protecting products from freezing temperatures

Extreme heat or freezing can affect chemical stability and performance.

Usage Guidance

EZ products are formulated to professional standards and should always be used as directed. Correct dilution ratios, dwell times, and application methods are essential for safe and effective use.

For best results, we recommend testing products on an inconspicuous area before full application, particularly on sensitive or unfamiliar surfaces.

Reporting an Issue

If you believe there is an issue with your product, please contact our customer support team with:

  • Your order number
  • The product name
  • Batch code (printed on the bottle)
  • A brief description of the issue

Email: support@ezcarcare.zendesk.com

Our Commitment

As the manufacturer, we stand behind our products. If something isn’t right, we’ll work with you to resolve it fairly and efficiently.

Manufactured with care. Used with confidence.